Overview of assessment practices and addressing complaints

This Overview of assessment practices and addressing complaints, sets out the robust internal and external quality management and quality improvement processes within every university and across the university system collectively.

It sets out:

- Quality assurance processes for new and amended qualifications

- Regular independent audits of each university

- How university assessment and grading works

- Internal complaints process

- Quality assurance of assessment and grading practices 

- External complaints process and option avaialble for concerns or complaints.